Sepa Service Level Agreement

We recommend that you name your most likely point of contact – which may be your mobile phone, work phone or home phone – as your priority number 1. This is the number the service will contact first in case of flood messages being issued. If your property is located in an area where there is a likelihood of flooding, you may be threatened by a number of effects, from flooding or vehicle flooding to flooded access roads or municipal service outages. The cost of calling Floodline varies depending on your service provider, your call plan and the use of a landline or mobile phone. All public bodies are encouraged to use 03 numbers, calculated at the same rate as calls to the 01 and 02 geographic numbers, which must be included in the free call packages in the phone packages. Flooding also occurs along our coasts when there are storms that are linked to a tide that is higher than normal water levels or surface water. We cannot share the data used to create the maps because they are provided by a large number of vendors. We have licenses and agreements with these providers that determine how we use and share data. If you do not answer the phone or the messages cannot be delivered, the system will try to select additional numbers in order of priority, up to a maximum of three times. An answering machine is treated as a signified message. If you live or travel in a flood-prone area, you may be affected by flooding such as closed roads, school closures or municipal service disruptions.

Yes, if you have the postcode for the area, we can check which service is available in that area. Flooding is the most common due to heavy rains. When the soil is saturated, water flows from the ground into streams that increase river flow and level. If a river cannot withstand more water, there is flooding. Our phone service and website can be accessed by anyone, but by registering with us, you can receive free flood messages for your area of interest directly to your phone. You can add multiple contact numbers to your account when you log in to the Floodline service and prioritize them in the order of their meaning. Will SWIFT GPII succeed? Regulators and competitors are under pressure in the marketplace to disclose payment details. Would a messaging platform offer a solution? This is more like a band aid for SWIFT than a solution for the financial world.

 

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